
DELIVERING HAPPINESS
A Path to Profits, Passion, and Purpose
Tony Hsieh
-
Pay brand-new employees $2,000 to quit
- Make customer service the responsibility
of the entire company-not just a department
- Focus on company culture as
the #1 priority
- Apply research from the science of happiness to running
a business
- Help employees grow-both personally and professionally
-
Seek to change the world
- Oh, and make money too . . .
Sound
crazy? It's all standard operating procedure at Zappos, the online retailer that's
doing over $1 billion in gross merchandise sales annually. After debuting as the
highest-ranking newcomer in Fortune magazine's annual "Best Companies to
Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at
over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS,
Zappos CEO Tony Hsieh shares the different lessons he has learned in business
and life, from starting a worm farm to running a pizza business, through LinkExchange,
Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how
a very different kind of corporate culture is a powerful model for achieving success-and
how by concentrating on the happiness of those around you, you can dramatically
increase your own.
To learn more about the book, go to www.deliveringhappinessbook.com
In
1999, at the age of twenty-four, Tony Hsieh (pronounced Shay) sold LinkExchange,
the company he cofounded, to Microsoft for $265 million. He then joined Zappos
as an adviser and investor, and eventually became CEO. He helped Zappos grow from
almost nothing to over $1 billion in gross merchandise sales annually, while simultaneously
making Fortune magazine's annual "Best Places to Work For" list. Hsieh
currently lives in Las Vegas and sort of has a cat.
DELIVERING
HAPPINESS is available now.