Missed deliveries and lengthy returns processes are now a thing of the past for Sydney shoppers, with Broadway Shopping Centre, The Iconic and ParcelPoint’s launch of The Collection Bar at Broadway in June.
The Collection Bar gives customers the chance to have online purchases delivered to a dedicated collection point within the Centre, try them on in exclusive changing rooms and return on the spot – a service not currently being offered at any other shopping centre across Australia. A first for the retail industry, The Collection Bar will revolutionise the relationship between online and ‘traditional’ retailers via this unique partnership.
As the number one Shopping Centre in Australia, the launch places Broadway at the heart of online and offline shopping, positioning the Centre as a unique destination focused on today’s modern shopper. According to ParcelPoint research:
– Two-thirds of online shoppers regularly miss a delivery
– 64% are frustrated by courier calling cards
– 60% have problems receiving personal online deliveries at work
– 53% don’t want parcels left on their doorstep
The Collection Bar offers a solution to these problems using ParcelPoint’s leading Click & Collect and Easy Returns technology to provide a more convenient way to receive and return parcels at a time that suits the individual.
The new service includes changing rooms so shoppers can try items on and return on the spot if unsuitable – making The Iconic’s three-hour delivery service even more attractive. Shoppers can also use The Collection Bar to return online purchases from participating retailers.
Commenting on the announcement Justine Saltmarsh, Centre Manager, Broadway Shopping Centre, says: “We are delighted to be the first in the country to offer this service through our exclusive partnership with The Iconic and ParcelPoint. We recognise that many of our customers are time poor and looking for more convenient and enjoyable shopping experiences. By offering this service, Broadway Shopping Centre is responding to our customers needs while providing even more reasons to visit the Centre.”
Adam Jacobs, Managing Director, The Iconic, adds: “We want our customers to live inspired, hassle-free lives, which is why we are delighted to partner with Broadway Shopping Centre and ParcelPoint on a true Australian retail first. The Collection Bar at Broadway brings the online and offline worlds of retail together to enable customers to shop our range online, try on their new purchase straight away and make a return on the spot for a speedy refund – a true innovation in response to customer needs. We are especially excited about adding this impressive delivery and returns feature for our university student customers around the Broadway area.”
The Collection Bar is located next to the Customer Service desk on Level 1 and is open from 8am to 8pm every day and 8am to 9pm on Thursdays.Sydney Unleashed is one of Australia’s premier entertainment publications exploring the latest in lifestyle trends. From Sydney’s finest restaurants, cafes and bars to the hottest in gadgets, products, and home entertainment, Sydney Unleashed is your one-stop lifestyle platform.